At Rosin Market, we aim to provide a smooth, transparent, and reliable shopping experience from the moment you place your order until your package arrives. This Shipping Policy explains how we process orders, calculate shipping costs, provide tracking information, and handle delivery delays or shipping-related issues.
By placing an order through Rosin Market, you acknowledge and agree to the terms outlined in this policy.
1. Order Processing
All orders placed through Rosin Market are subject to payment authorization, order verification, product availability, and processing before shipment.
Our estimated order processing time is [1–3 business days], excluding weekends and public holidays.
Please note the following:
Orders are processed after payment has been successfully authorized.
Orders placed on weekends or public holidays may begin processing on the next business day.
Orders may require additional processing time during holidays, promotional periods, or periods of unusually high demand.
Certain products may require additional handling or verification before they can be shipped.
If an item becomes unavailable after an order is placed, we will contact you regarding the available options.
Order processing time is separate from the time required for delivery.
2. Shipping Destinations
Rosin Market ships to eligible destinations where our products can legally be sold, transported, and delivered.
Available shipping destinations depend on the product purchased, carrier availability, local regulations, and applicable shipping restrictions.
Before placing an order, customers should confirm that their delivery address is within our supported shipping area.
We reserve the right to decline or cancel an order when delivery would violate applicable laws, carrier requirements, or our shipping policies.
Important: Rosin Market does not ship restricted products to locations where their sale, possession, importation, or transportation is prohibited.
3. Shipping Methods and Delivery Estimates
Available shipping methods and estimated delivery times will be displayed at checkout whenever applicable.
Estimated delivery times may vary depending on the destination, shipping method, carrier operations, weather conditions, customs procedures, and other circumstances outside our control.
Our estimated delivery information is as follows:
Order processing: [Insert processing timeframe].
Standard shipping: [Insert estimated delivery timeframe].
Express shipping: [Insert timeframe, if available].
International shipping: [Insert eligible destinations and estimated delivery timeframe, if available].
These timeframes are estimates and are not guaranteed unless expressly stated otherwise.
A shipping confirmation does not necessarily mean that a carrier has completed its initial scan or that the package is already in transit.
4. Shipping Costs
Shipping charges are calculated according to the delivery destination, package requirements, selected shipping method, and other applicable factors.
The shipping cost for your order will be displayed at checkout before you complete your purchase.
If Rosin Market offers free shipping, the applicable minimum order value and eligibility requirements will be clearly communicated on our website or during checkout.
Customers are responsible for reviewing the shipping charges and delivery information before submitting an order.
Additional charges may apply when a shipment requires redirection, reshipping, customs clearance, or other services, subject to applicable law and the terms disclosed at checkout.
5. Order Confirmation
After placing an order, you should receive an order confirmation by email containing the available details of your purchase.
Please review your confirmation carefully to ensure that your contact information, delivery address, and ordered items are correct.
If you do not receive an order confirmation, check your spam or junk folder before contacting our customer support team.
If you believe your payment was successful but no confirmation was received, please contact us with the details needed to locate your order.
6. Shipment Confirmation and Tracking
When your order has been dispatched, Rosin Market will provide shipment confirmation and tracking information when available.
Tracking information allows you to monitor your package as it moves through the carrier’s delivery network.
Please allow the carrier time to activate the tracking number. Tracking updates may not appear immediately after dispatch.
If your tracking information has not updated for an extended period, check the carrier’s tracking page and contact our customer support team if further assistance is required.
Rosin Market will make reasonable efforts to assist customers with shipment inquiries.
7. Delivery Delays
Although we aim to dispatch and deliver orders within the estimated timeframes, delays may occur.
Common causes of delivery delays include:
Severe weather or natural disasters.
Carrier service interruptions.
Incorrect or incomplete delivery information.
Public holidays and peak shipping periods.
Customs inspections or import processing.
Security checks or additional carrier verification.
Unexpected operational disruptions.
If a shipment is delayed, please review your tracking information for the latest available update.
Where appropriate, Rosin Market will assist in communicating with the carrier or determining the next steps.
A delivery delay does not automatically mean that an order is lost. Any remedies available to the customer will be handled in accordance with applicable law and our relevant store policies.
8. Accurate Shipping Information
Customers are responsible for providing complete and accurate delivery information during checkout.
Please verify the following before submitting your order:
Full name of the intended recipient.
Correct street address.
Apartment, unit, or building number, where applicable.
City, state, province, or region.
Postal or ZIP code.
Country of destination.
A valid email address and telephone number, where required.
Incorrect or incomplete information may result in delayed delivery, failed delivery attempts, or a returned shipment.
If you notice an error after placing your order, contact Rosin Market as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been handed to the carrier.
Any additional shipping or redirection fees will be communicated where applicable.
9. Order Changes and Cancellations
If you need to change or cancel an order, contact our customer support team promptly.
We will make reasonable efforts to accommodate requests submitted before fulfillment or dispatch. However, changes and cancellations cannot be guaranteed once an order has been processed, packed, or transferred to the carrier.
If an order has already shipped, the available options may be limited by the carrier’s procedures and our applicable return policy.
For further information, please review our Refund and Returns Policy.
10. Lost, Missing, or Delayed Packages
If your package appears to be lost or has not arrived within the estimated delivery timeframe, please contact Rosin Market with your order number and tracking information.
We may review the shipment status, contact the carrier, or request additional information to help investigate the issue.
If the carrier confirms that a shipment has been lost, we will review the circumstances and determine the appropriate resolution in accordance with applicable law and our store policies.
Please contact us promptly when you become aware of a potential shipping problem so that any carrier investigation can begin without unnecessary delay.
11. Packages Marked as Delivered
If the carrier’s tracking system indicates that your package has been delivered but you cannot locate it, we recommend that you:
Check the delivery address entered during checkout.
Look around your usual delivery location and any designated safe place.
Ask household members, building management, or neighbors whether they accepted the package.
Check for a carrier delivery notice or additional tracking information.
Contact the carrier and notify Rosin Market if the package remains missing.
We will review reported missing deliveries and provide reasonable assistance.
Each case will be assessed individually. Any limitations on responsibility or available remedies will be subject to applicable consumer protection laws.
12. Damaged, Incorrect, or Incomplete Orders
Please inspect your order promptly after delivery.
If your package arrives damaged, contains an incorrect item, or is missing an item, contact Rosin Market as soon as possible.
To help us investigate, please provide:
Your order number.
A description of the issue.
Clear photographs of the packaging and affected items, where appropriate.
Any relevant carrier or delivery information.
We will review the information and advise you of the next steps.
Where a problem is attributable to an error by Rosin Market or a shipping issue covered by applicable law or our policies, we will work with you toward an appropriate resolution.
Please do not discard relevant packaging until the matter has been reviewed.
13. International Shipping, Customs, and Import Duties
International shipping is available only where supported by Rosin Market and permitted by applicable law.
International shipments may be subject to customs inspections, import duties, taxes, handling fees, and other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee.
Customers are responsible for understanding the import requirements that apply to their destination, subject to any legal obligations imposed on Rosin Market.
Customs processing may extend the estimated delivery time. Rosin Market cannot guarantee that customs authorities will release a shipment by a particular date.
We do not knowingly ship products to destinations where their importation or delivery is prohibited.
14. Shipping Restrictions and Compliance
Some products may be subject to additional shipping restrictions, age requirements, carrier limitations, or destination-specific regulations.
Rosin Market reserves the right to refuse, hold, or cancel orders where necessary to comply with applicable laws, payment verification requirements, carrier policies, or product-specific restrictions.
Customers are responsible for ensuring that their purchases and intended receipt of products comply with applicable local laws.
Any age-restricted or regulated product will be handled only where legally permitted and in accordance with applicable requirements.
15. Returned or Undeliverable Shipments
A package may be returned to Rosin Market if the delivery address is incorrect, the recipient cannot be reached, the shipment is refused, or the carrier cannot complete delivery.
If your package is returned, please contact our customer support team to discuss the available options.
Depending on the circumstances, we may arrange redelivery, request updated address information, or process the matter under our Refund and Returns Policy.
Additional shipping charges may apply to a reshipment when permitted by law and disclosed to the customer.
Refund eligibility for returned or undeliverable packages will be determined in accordance with the applicable policy and legal requirements.
16. Shipping Policy Updates
Rosin Market may update this Shipping Policy periodically to reflect changes in shipping operations, carrier requirements, delivery destinations, or applicable laws.
Any revised version will be published on this page with an updated revision date.
We encourage customers to review this page before placing an order.
Changes will not override rights that customers are entitled to under applicable law.
17. Contact Rosin Market
If you have questions about shipping, order processing, delivery estimates, tracking information, or a shipment issue, please contact our customer support team.
Business: Rosin Market
Website: https://rosinmarket.com
Email: [Insert customer support email]
Contact page: [Insert verified contact page URL]
When contacting us about an existing order, please include your order number so that we can assist you more efficiently.
Thank you for shopping with Rosin Market. We appreciate your trust and strive to provide clear communication and reliable service throughout the delivery process.